Refund

Refund Policy

Use this guide from Owala to review returns, exchanges, and refunds. This page applies specifically to owaleg.shop.

Our approach at Owala to eligibility
This eligibility section covers orders and visits through owaleg.shop for Owala. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

refund timing at Owala
The following refund timing guidance applies to the Owala storefront at owaleg.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at Owala to condition of returns
The following condition of returns guidance applies to the Owala storefront at owaleg.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

support at Owala
Customers using owaleg.shop can rely on the following Owala guidance about support. For return or exchange assistance, contact Support@Owaleg.shop or 5092370421.

Our approach at Owala to exceptions
This exceptions section covers orders and visits through owaleg.shop for Owala. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How Owala handles order problems
For Owala customers at owaleg.shop, this section explains order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How Owala handles starting a request
Customers using owaleg.shop can rely on the following Owala guidance about starting a request. To start a return or exchange, contact us at Support@Owaleg.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owaleg.shop
Phone: 5092370421
Physical address: 3050 5th St N, Arlington, Virginia, 22201, United States